Agreement to terms
Welcome to the NHS COVID-19 app (the ‘app’) and the supporting website (https://covid19.nhs.uk/) (together, the ‘service’), a smart phone application and website. The Department of Health and Social Care (‘DHSC’, ‘we’, ‘our’) is the legal manufacturer. The app supports the NHS Test, Trace and Protection service in Wales and the NHS Test and Trace service in England.
We are now working with partner Health Services who provide digital contact tracing apps in Gibraltar, Jersey, Northern Ireland and Scotland. We all use the Apple and Google functionality to support digital contact tracing to ensure app users are appropriately alerted.
The app is designed to assist the people of England and Wales (including visitors) with the coronavirus (COVID-19). It helps people identify and inform those who have been or may be at risk because of where they live, who they have been in close contact with or venues they have visited.
Users will be supporting the public health response to the pandemic, as well as ensuring the app is working as expected, by sharing information (on an anonymous basis) with both England and Wales' respective contact tracing programmes.
By using the App and sharing this information, you will be making an important contribution to helping your community stay healthy and save lives.
The app is CE marked as Class I medical device in the United Kingdom and developed in compliance with European Commission Directive 93/42/EEC for Class I devices.
The service is only for the purposes as outlined in the Privacy Notice (https://www.gov.uk/government/publications/nhs-test-and-trace-app-privacy-information).
Your use of this app is governed by the laws of England and Wales.
Working with other Health Services
If you test positive for coronavirus and give permission to alert other app users, we will work with partner health services to ensure all relevant app users receive an alert.
By using the Apple Google functionality, we ensure that your identity is anonymous to other app users and the government.
Our partners are:
- Gibraltar, Jersey, Northern Ireland and Scotland
Functions of the App
The app has the following functions:
- an exposure alert, which lets you know if you have been near another app user who tests positive for COVID-19
- real time information about COVID-19 risk in your local area
- a tool to ‘check-in’ to venues that display the official NHS QR code poster, allowing you to keep a record of venues visited and receive alerts about any subsequent outbreaks
- a symptom checker to see if you may have COVID-19
- a link to the relevant website, to order a COVID-19 test
- a countdown to let you know how long you have left if you need to self-isolate
- a trigger to explore if the user is eligible for financial support (either Test and Trace Support Payment in England or the Self-Isolation Support Scheme (SISS) in Wales)
- anonymised information sharing to help manage and respond to the public health emergency
The app should not impact on the normal operation of your phone.
The app provides links to external websites, determined by the postcode district you enter. Links for both Welsh and English postcode districts are provided for by respective contact tracing programmes.
Please refer to the Privacy Notice (https://www.gov.uk/government/publications/nhs-test-and-trace-app-privacy-information) for further information about how the App processes personal data and respects your rights of privacy and confidentiality under data protection laws.
We disclaim and exclude all liability to the maximum extent allowed by law for any claim, loss, demand or damages of any kind whatsoever (including for our negligence) arising out of or in connection with the use of either the service or the information, content or materials included on the service or on any website the service links to. Information held by the service is as provided by the user, and we take no responsibility for its accuracy.
Continuity of service
We make no warranty or representation, express or implied, as to continuity of service and to the fullest extent permitted by law any implied warranties in respect of the service are hereby excluded. We reserve the right to suspend, terminate or otherwise alter access to some or all of the services at any time and without notice.
Any such revisions take effect when this page is published.
If you discover a potential security vulnerability or suspect a security incident related to this service, please follow the vulnerability disclosure programme for the NHS COVID-19 app and infrastructure. You can read our Vulnerability Disclosure Policy on HackerOne (https://hackerone.com/nhscovid19app).
You can report a vulnerability in the app, backend infrastructure or on the website via (https://hackerone.com/03351cb3-53e3-4bb8-8fcc-a226e3b528fc/embedded_submissions/new).
The service has been and will continue to be subjected to security audits.
Using the pause functionality, please pause contact tracing when:
- you are fully protected from customers and colleagues by a physical barrier, such as a Perspex screen
- all healthcare workers should pause the app whilst they are working in healthcare buildings, including hospitals and GP surgeries
- you are a worker in health and social care and are wearing medical grade PPE such as a surgical mask
- your phone is placed in a locker or equivalent
Remember to resume (unpause) contact tracing when these no longer apply. The app allows you to set a timer and reminder.
This app may cause interference with Bluetooth-enabled medical devices.
Speak to a healthcare professional or seek advice from your device manufacturer for more information if you are concerned about the risk of interference with Bluetooth-enabled medical device.
Details of the current version of the app can be found in the “About this app” section within the app.
Published on 10 December 2020
You should also read:
- our cookies policy, which may be updated from time to time. This sets out information about the cookies we use and how we use them when you access and use this website
This website enables individuals to get help and information relating to the NHS COVID-19 app.
The Department of Health and Social Care owns or has the right to use all intellectual property rights in the contents of this website or used for the provision of this website. This includes rights in copyright, patents, database rights, trademarks and other intellectual property rights. Those works are subject to crown copyright protection and protected by intellectual property right laws and treaties around the world. All such rights are reserved.
- any logos, visuals, image rights, trademarks, trade names and design styles (except where these are integral to a document or data set) and any other intellectual property rights including, but not limited, to patents, design rights and trademarks
- personal data
- information owned by third parties, which we are not authorised to licence to you
3. Using this website
This website is only authorised for use by people who live in England, Wales, Scotland and Northern Ireland. References to "the NHS" mean "the NHS in England, Wales, Scotland and Northern Ireland" unless otherwise stated.
You are responsible for making all arrangements necessary for you to access this website, including but not limited to an internet connection. You should use your own virus protection software.
We have many measures in place to keep your data safe. But it is important that you also play your part and use a secure internet connection – visit the government's Cyber Aware website for advice.
You may stop using this website at any time.
This website has no functionality to create an account or save progress. This means that if you do not complete the data entry screens for the whole journey in one session you will need to start again when you return. Once you have completed your journey you will receive text updates if you have selected to receive notifications.
If you access this website to obtain an enter information for someone else:
4. Usage terms
We do not guarantee that this website will always be available or that access to it will be error free or uninterrupted. We may suspend, withdraw, discontinue or change all or any part of this website without notice. We do not guarantee that this website will be secure or free from bugs or viruses.
This website may contain links to other sites. We are not responsible for the content of any third-party website and a link to another site in no way constitutes our endorsement of its contents.
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part. We reserve the right to withdraw linking permission without notice.
You must not, in relation to your use of this website:
- use our intellectual property rights other than as allowed in using this website section above
- transmit any material that is defamatory, offensive or otherwise objectionable
- collect any data from our systems or attempt to decipher any transmissions to or from our servers
- use it in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users
- misuse it by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which this website is stored, or any server, computer or database connected to this website. You must not attack this website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them
- use it to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, spyware or any other harmful programmes or similar computer code designed to adversely affect the operation of any computer software or hardware
In the event of such a breach, your right to use this website will cease immediately.
Please read this clause carefully, as it sets out the limits of our liability to you (and any person you are using this website on behalf of).
Although we make reasonable efforts to update it, this website is provided "as is" and, to the extent permitted by law, we make no representations, warranties or guarantees, whether express or implied (including but not limited to the implied warranties of satisfactory quality and fitness for a particular purpose), that (a) this website is accurate, complete or up-to-date; (b) this website will meet your particular requirements or needs; or (c) access to, or use of, the same will be uninterrupted or completely secure.
You acknowledge and agree that we will not be responsible for any injury, loss, damage, costs or expenses (whether direct or indirect) arising out of, or relating to the use or misuse of this website, except to the extent that such liability cannot be excluded by law (i.e. our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited under English law).
This means that we have no liability to you (or anyone else you may use this website on behalf of) for:
- any contractual or statutory sickness pay, or reclamation of statutory sickness pay
- any business loss (including, but not limited to, loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure)
- any loss or damage where this is not caused by our negligence
- any loss or damage arising from an inability to access and/or use this website in whole or in part
- any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your device, computer equipment, computer programs, data or other proprietary material due to your use of this website
- any other loss or damage whether arising under tort (including negligence), breach of contract, breach of statutory duty or otherwise
7. Contact details
To find out more about who we are and our role, visit the contact us page.
The covid19.nhs.uk website: Privacy notice
The covid19.nhs.uk website: Privacy notice
This the privacy notice for the covid19.nhs.uk website.
- how we use your information
- who we share your information with
- how we keep your data secure
- about your rights to see or change information held about you
Information that can identify you
We only collect information about you when you report a technical problem with the NHS COVID-19 app through our feedback form. This information is only collected to help us contact you to resolve your problem.
We will always tell you when we are collecting this information.
We ask for your:
- Email address
- Device you were using when you encountered the problem. For example, iPhone 7
We will pass your details on to the technical team, who are supporting the NHS COVID-19 app. By agreeing to submit your feedback you consent to the sharing of your personal information in a way which respects the Common Law Duty of Confidentiality.
The feedback form is run by using a tool provided by a third party (Microsoft Dynamics).
Other information we may collect
You can leave feedback of your overall experience of using the NHS COVID-19 app.This feedback is collected anonymously. We don’t look at it all the time and are unable to give you a response. If you need someone to get back to you about a medical issue please call 111.
We also collect anonymous information about how you reached the website, for example details of your web browser and part of your IP address. This is so we can improve the service for future users.
Keeping your personal data secure
A partner organisation is providing hosting services but has no say in how the information is used. There are no legal ways for their employees to see the data, only approved people in the NHS COVID-19 app development team can see it.
If you shared your email with us as part of your feedback answers it will be deleted after 2 years. At that point you can't be identified in the feedback data.
Links to other websites
Other uses of your data
NHSX will also share:
- anonymous information on how the service is used with the Department of Health and Social Care, NHSX and the National Cyber Security Centre.
- results from user research, anonymous feedback comments and changes made to the service as a result of it with NHSX and the NHS COVID-19 app development team.
We may pass on your personal information if we’re legally obliged to do so.
If you make a claim against us, we, and other third parties such as our solicitors, may need to look at this information.
We won’t share your personal information with anyone else without your permission for any other reason.