Skip to main content

This website has now been archived

The NHS COVID-19 app trial on the Isle of Wight has now ended. If you still have the app, please uninstall it from your phone.

Get the latest advice about coronavirus

Using the NHS COVID-19 app Using the app

What to do if you already have symptoms when you download the NHS COVID-19 app

Record your symptoms in the app after you install it. It will notify the NHS and you will be sent official advice on what to do next.

What to do if you live with other people or have more than one phone

Everyone in your house should download and use the NHS COVID-19 app on their own phone if they have one. The app is designed to be used by one person on one device.

If you have more than one phone, use it on the phone you use most often and carry it with you as much as possible.

How close you need to be to someone for NHS COVID-19 to record contact

The app will record contact when you’re close enough to another app user to connect via Bluetooth.

The NHS will review contact based on the ‘contact risk model’, which takes signal strength between phones into account.

NHS doctors and scientists are continuously updating this model to make it as accurate as possible.

What to do if the app tells you that you’ve been near someone who has coronavirus symptoms

Getting a notification from the NHS COVID-19 app does not mean you’ve necessarily been infected. You should continue to stay alert and follow government guidance, such as social distancing and washing your hands regularly.

If you do not have symptoms, you do not need to self-isolate at this time.

If you do develop symptoms, report your symptoms in the app and follow the NHS COVID-19 medical information and advice.

Deleting the NHS COVID-19 app

Using the app is voluntary and you can delete it at any time.